Secrets to Fixing "Amended & Supplemented" E-visa Status
11/05/2026 07:55
Secrets to Fixing "Amended & Supplemented" Vietnam E-visa Status
Why is your E-visa application "stuck" indefinitely?
You applied for an E-visa, waited for 3 days, then 5 business days passed, but there’s no result. When you check your application status, you only see the cold phrase: "Amended & Supplemented".
This is the most common "stuck" status. The problem is that the system often doesn't specify exactly what is wrong, leading many to resubmit 3-4 times only to be rejected again, ruining their travel plans. At VietVisaPro, we have identified the "hidden" reasons why your application might not be approved.
1. The Portrait and Passport Photo "Trap" (Accounting for 80% of errors)
Many travelers think taking a quick photo with their phone is enough. However:
Example: David took a portrait while sitting in a cafe. Although his face was clear, the background was cluttered and there were shadows on his face from the ceiling lights. The Immigration Department's AI scanning system immediately flagged his application as "Photo not up to standard."
Solution: Portraits must have a plain white background, no glasses, look straight ahead, and show both ears clearly. Passport data page photos must show all 4 corners, and the barcode (MRZ) at the bottom must not be blurred by glare or covered by fingers.
2. Intended Temporary Residential Address Errors
This is an error international guests frequently make because they do not understand Vietnam's administrative geography.
Example: A guest entered their address as "Sheraton Hotel, Hanoi". The system immediately reports an error because it lacks the house number, street name, and most importantly, the Ward, District, and City/Province.
Solution: You must enter information precisely and fully. If staying at a hotel, copy the full address from Google Maps, including the District and Ward names. If the information does not match the national administrative database, the application will be stuck.
3. Confusion Between Surname and Given Name
Passports from different countries have different layouts. Reversing the Surname and Given Name causes a mismatch with the MRZ barcode at the bottom of the passport.
Solution: Always cross-check with the bottom-most line of your passport page to identify the Surname, Middle Name, and Given Name correctly.
HAVE YOU RESUBMITTED MULTIPLE TIMES AND STILL BEEN REJECTED? Don't let waiting time ruin your trip. Let VietVisaPro experts standardize your profile for you. ???? Stuck E-visa Resolution Service - Approval within 24h
The "Rescue" Process for Stuck Applications at VietVisaPro
When you use our service, your profile goes through 3 strict control steps:
AI Assessment: Using ICAO-standard photo scanning software to ensure portraits and passports meet optimal resolution and specifications.
Administrative Standardization: Specialists check and re-enter the residential address according to Vietnam's latest administrative directory.
Expedited Activation: We contact the processing department directly to provide explanations and push for visa issuance immediately after the information is standardized.
If you are currently at the airport and find your visa information is incorrect, use our: Emergency E-visa Airport Rescue Service to avoid missing your flight.
QUICK Q&A
Q: How long does it take to get results after I resubmit new photos? A: Typically, after you update information according to the "Amended" request, the processing time starts over (about 3 business days). If you are in a hurry, contact VietVisaPro to expedite the process.
Q: Do I have to pay the government fee ($25) again when correcting the application? A: No. You only need to use your Registration Code to log in and update the information. However, if you leave the application stuck for too long without correcting it, the application may be cancelled, and only then would you have to pay the fee again from the start.
Q: Why do I get an error even though I entered the correct address from Booking.com? A: Information on booking sites is often shortened. The visa system requires clear hierarchy: Province/City -> District -> Ward. If one level is missing, the application will be stuck.
